SMALL STEPS MEDIATION
Small Steps Solve Common Matters
Serving Victoria, BC and Beyond

MEDIATION

Mediation is an informal dispute settlement process run by a trained third party, called a mediator. Mediation is intended to bring two parties together to clear up misunderstandings, find out concerns, and reach a resolution. Mediation may be used for:

* Separation & Divorce
* Separation agreements
* Parenting Plans
* Business Conflict Resolution
* Employee/Employer Mediation


COACHING

Coaching is a method of directing, instructing and training a person or group of people, with the aim to achieve goals or develop specific skills. Coaching may include workshops, motivational speaking, and supervised practice. A coach works cooperatively with clients to provide structure, guidance and support for clients to:

* Take a complete look at their current state, including their assumptions and perceptions about their work, themselves and others;

* Set relevant and realistic goals for themselves, based on their own nature and needs;

* Take relevant and realistic actions toward reaching their goals; and

* Learn by continuing to reflect on their actions and sharing feedback with others along the way.

Coaching can be especially useful to help individuals address complex problems and/or attain significant goals and do so in a highly individualized fashion.


COMMUNITY PROGRAM & SERVICES DEVELOPMENT

The Community Development Exchange defines community development as:

* "The process of developing active and sustainable communities based on social justice and mutual respect. It is about influencing power structures to remove the barriers that prevent people from participating in the issues that affect their lives."

* "Community workers (officers) facilitate the participation of people in this process. They enable connections to be made between communities and with the development of wider policies and programs."

* "Community Development expresses values of fairness, equality, accountability, opportunity, choice, participation, mutuality, reciprocity and continuous learning. Educating, enabling and empowering are at the core of Community Development."
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